I went for a plain hair cut. I was serviced not by the main guy, but my his assistant. This was my first experience after relocating to Mumbai, so hard to draw comparison. They were taking reasonable precautions in view of covid. But there did not seem to be any system for crowd management/appointments. Nevertheless, there were no other customers at the time of my visit. The good thing I felt was how they took efforts to understand and cater to your directions. On the downside the uniformity and finish of the cut were things I felt could be improved; I have seen better. They were polite and cleanliness was a 6.5-7/10.