Unsatisfactory/Deficient Service. Total bluff. Unscrupulous Marketing. They do not give specifications regarding services before and then when you complaint they expect you to upgrade to a higher package. Their basic service package is named as delux which usually/impliedly takes 2 hours but they hardly give 5 minutes for facial, manicure and pedicure. Just to clarify, they do not mention basic for manicure and pedicure so if you want to go for manicure and pedicure with even a basic massage, ask for a spa manicure and pedicure.