Usually 1stars are usually given by folks who got a bad haircut well so did I, but it doesn't end there. I've had my share of bad experiences but never did I go to the lenghts of writing up a bad review. The guy seemed just watched a YouTube video of how to do a haircut and was replicating, not well obviously. Didn't get the bill, so can't really give feedback to naturals HQ. I recommend looking someplace else because this place is not like other Naturals outlets.